Mr. Electric of Hickory

My Ting alarm (which I recommend) notified me that one of my outlets was problematic and posing a serious fire safety and Eli came out to save the day. Eli came out and did a very thorough assessment, showed me exactly what the issue was that caused the problem and kept me informed step by step as to what he was doing to resolve the safety issue. This could have ended poorly had it not been for Mr. Electric, Eli and my Ting sensor. I live in an old house and Eli provided a comprehensive overview of the numerous issues I had going on and ended up staying the entire day to help fix some of my most pressing issues. Thanks to Eli my dryer outlet now works and my house isn’t in imminent danger of catching on fire.

Travis was a good guy. He was very knowledgeable and walked me through all the options.

Mr Electric is just great. At every level my experience was remarkably positive. Travis and Hunter were the service techs who came to give me an estimate and to install my new EV charger. They were friendly and knowledgeable, amazingly human and professional. When I made initial inquiry, I was told that they would have everything they needed on the truck to do the installation the same day. Unfortunately, that was not the case. After assessing the project and giving me the estimate, they said that they would have to order the charger and that they would have it in a few days. Apparently I was visibly disappointed because Travis said these words, “ I’m sad that you’re disappointed.” (Who says something like that?) I explained that the rep on the phone had told me the installation could happen today that’s why I was disappointed. He said, “We will do everything we can to get this installed tomorrow.” Later that day, I got a call from Elaina, one of the service managers. She was friendly and nice and completely transparent. She told me that Travis had debriefed with her that I was disappointed, so she went back and listened to the recordings of my conversations. Then she explained that almost always everything is on the truck, but that every EV installation Is a little different and so they don’t have chargers on the truck. Then she completely owned the error. She actually said, “We are so sorry. We misinformed you and after listening to the recording, I see why you were disappointed. We are having the part overnighted from California and we will be there tomorrow to install the charger.” There was no extra charge. That apology and her openness about the error was a show stopper. She then explained that they would retrain the phone reps so that it would never happen again. Not only did they own the error, they shared how they specifically were going to make sure it never happened again. And throughout the conversation she was engaging, friendly and by the end of the conversation I felt like a had met genuinely nice person. This kind of care is rare in 2026. I often hear my neighbors and friends complain that service providers don’t care about their clients, about their relationships and often even about the quality of their work “like they used to.” Well, I can say the folks I met and worked with do care about all those things. I recommend them highly without reservation of any kind.

Travis from Mr. Electric was amazing. He was professional & nice and did a great job on top of that. I wouldn't have anyone other than Travis work on my house in the future

Eli and Hunter solved my electrical mishap and did a whole condo check up which included old smoke detectors that needed replacing. I learned from them and appreciate their interactions and understanding of my circumstances and need for safety reassurance. Hunter even returned with a second smoke detector to close out the day. They were both very knowledgeable and I highly recommend their company. They definitely took extra time and patience to get it RIGHT.