★ ★ ★ ★ ☆ 4.0 | 07/05/2017
Customer Service: 4.0
Value for Money: 3.0
Review by Arindam Ghosh in Bethesda, MD
Project: Install Electrical Switches, Outlets, and Fixtures
They get the job done.
He was very professional, friendly and knowledgeable..
I wanted to take a moment to tell you about the service visit we had with Matt today. After he completed a day of work at our home, I asked Matt for the Email address of his supervisor so that I could tell you how pleased we are with our Mr. Electric experience.
Matt spent the entire day in our home replacing our lighting fixtures, fans, and repairing a bad switch. Throughout the day Matt was pleasant, efficient and exhibited nothing but the most professional attitude. When one of our ceiling fan mounts was found to be less than optimal, Matt took the time to find a way to fix it, and ensure that the fan fit flush with the ceiling and operated properly. He performed his work with proficiency and provided a quality look to all of our lights, fans and fixtures.
My wife and I are extremely pleased with the new lighting and even more pleased with Matt and the work he did. Thanks to his professional work, and his personable approach, Matt has earned Mr. Electric two new loyal customers. We will be contacting your company to have our panel rejuvenated in the near future and we will be asking for Matt as our technician. As new home owners in the northern Virginia area, I'm sure we will be using your service again and hope that Matt remains a member of your team for many years to come.
Jay & Sharon E.
On time service
The knowledge of the technician was remarkable. He took his time explaining everything well and was able to complete the project in a timely manner.
N.B. Germantown, MD
The technician showed up on time and was very friendly. He went right to work on replacing one broken power outlet and was done in fifteen minutes.
David E. in Silver Spring, MD
Maricia W. in Springfield, VA
Very responsive. Was informed of what he was doing and why, and the price was very reasonable. Would hire again.
Jay J. in Fairfax, VA
This team is very responsive; explained the process and proceeded with setting up an appointment that was convenient to both parties. I highly recommend them and would be using them for future repairs!
Lynn B. in Silver Spring, MD
Came, fixed problem right away.
Walter C. in MONTGOMERY VILLAGE
They called me right away, came out within a short period of time and resolved the electrical problem.
Kathleen F. in Silver Spring, MD
Great job- Stayed in contact using e-mail and responded to questions promptly. Installation quick and cleaned up. Will ask them for estimate first for next job.
Jerry M.- Rockville, MD
Very prompt and professional. The electrician immediately diagnosed and fixed my problem.
Mike T. - Falls Church, VA
Were knowledgeable, affordable, and efficient.
Elroy W. - Montgomery Village, MD
Outstanding professional; knowledgeable; provided information I could use.
Bernadette W. -Burtonsville, MD
Great customer service complete with follow-up. Tech arrived quickly (same-day service!), was professional, knowledgeable & pleasant, got the job done, didn't leave a mess.
James S.- Silver Spring, MD
He responses/scheduled work promptly. He finished my work quickly. I am very satisfied. I would us him again.
Hao T. -Reston, VA
I want to congratulate you and your company for the superior work I recently received. In today's marketplace, service is key and often lacking. I especially want to compliment your employee Matt McGrail. He is extremely competent, most thorough, professional, patient, very personable and a true gem! He is a real asset to your company and deserves much praise for taking the extra time and effort it took to solve my electrical concerns. The very least I can do is take the time to thank Matt and Mr. Electric for your outstanding customer service.
Eileen M.-Potomac, MD
Mr. Electric did a great job, we were happy with their workids on a recessed listing install.
Francisco A.-Burke, VA
They were prompt in responding to my request for service. The work was completed on the scheduled day and time. The technician was pleasant and professional in completing the work.
Edmund C. -Silver Spring, MD
The technician came on time and fixed everything.
Toni P.-Potomac, MD
Marban was very professional and pleasant. He was efficient in his work and took all debris and old fixtures with him which I appreciated. I would definitely use Mr. Electric again.
Dora D.- Burtonsville, MD
On time, very professional, he came with me to help find the right materials.
Jay P.- Herndon, VA
David M.-Chantilly, VA
The person was on time, explained everything and worked in a timely manner.
Kathie S. - Montgomery Village, MD
Lights were flickering and outlets had shorted with a smell of burning wire insulation. I was unable to locate the problem in my breaker panel and contacted Mr. Electric. The service person was able to fault isolate the problem to the utility companies outside panel. Mr. Electric was prompt and conscientious calling to ensure everything was functional after the utility company fixed their utility box.
Dean K. -Brookeville, MD
Technician was courteous and knowledgeable.
A Customer- Derwood, MD
They were prompt, friendly, and courteous on the phone. The electrician was efficient and professional, and completed the work very quickly. The cost was very reasonable for the amount of work we had done. I'd hire them again, and would recommend them.
Jill P. - Herndon, VA
Timely, courteous and professional service.
Ray W.- Hyattsville, MD
Daniel C.- Springfield, VA
On Saturday Dave came to our house and did a great job. Would also like to rate your services. 5 stars all the way!!! Already planning on other work."
Daniel G.- Alexandria, VA
Great service from calling for an appointment to the tech. Coming out to complete the job, very professional, explain the problem, fixed it everything is working find.
A Customer- Cheltenham, MD
The electrician was on time and very courteous.
A Customer- Arlington, VA
Excellent service. Efficient and courteous. Repaired the problem quickly and explained the issues that caused the problem.
Gary R. - Fort Washington, MD
Good work for a fair price.
A Customer- Burke, VA
We are very happy with the work that was done by Mr. Luis Camara he did a great job everything is working well.
I would like to thank all of you (RuthAnn,Nancy and Luis Camara) you all were very kind and act in a very professional way. We will remember you if we need any work done in the future.
I had a very pleasant experience...from my conversation with Nancy to schedule an appointment to Lewis's clean-up after the job was done. A very professional company.
Great customer service at a good value.
Thomas & Vonita C.- Fort Washington, MD
Pleasant efficient proficient service. Very pleased.
Rebecca B. -Dayton, MD
I needed electrical service right away and Mr. Electric responded in a timely manner. Please with the service.
Vanessa B. - District Heights, MD
professional, courteous and on time
Rudy R. - Lanham, MD
Nice company. The service professional was great and he did a great job. I gave a 4 star rating on the "value for the money" because I feel the price was a little high for the project. However, I'm cheap. Overall, great service and I would hire them again.
Cathy D. - Woodbridge, VA
My experience was great. Lee was friendly and professional. There was a problem with his iPad and I did not get a copy of the work performed or the invoice. The office has worked with me but still no copy.
Patricia D. - Columbia, MD
The guy didn't treat me as a moron.
A Customer - Clarksville, MD
Installed ceiling fan in 2 story family room, I am satisfied with the work and service. I recommend hiring Mr.Electric to address your home electrical needs.
-Ganesh M. - Boyds, MD
They did a good job & we're very quick
-A Customer - Columbia, MD
The company was Mr. Electric part of Royal. The price was right as the quote from this web site and the did the job in 2 hours. I am pleased.
-Quentin D. - Woodbridge, VA
Remberto was very pleasant and did a very good job. The installation of lighting fixtures was a bit pricey.
-Daniel R. - Ashburn, VA
David Gutierrez, Service Professional Electrician, responded to my call to repair a potentially dangerous flaw found in my home's original electrical wiring. He checked the wiring and quickly identified and fixed an improperly wired wall electrical outlet. He also identified and fixed a related and more dangerous problem inside my home's electrical service panel. I believe that repairing these problems has averted a potential home fire. Thank you
-A Customer - Herndon, VA
Although they told me the estimate would be free, they charged a "diagnostic" fee. the electrician was prompt and professional and fixed several minor things while he was there for the price of the diagnostic fee
-Andrea S. - Manassas, VA
The electrician was on time and fixed the problem correctly the first time.
-A Customer - Ashburn, VA
Very happy with the service. The electrician did a great job. Completed everything I wanted done.
-Mary T., Arlington, VA
The technician arrived on time, was courteous and professional.
-A Customer, Upper Marlboro, MD
Very happy with the service. Remberto came for the estimate promptly and listened to all our requirements, shared his ideas and gave a good estimate. During the installation, he was very responsive to minor adjustments we wanted and performed all the tasks with a smile and customer-friendly attitude. Well done.
-Godand R. - Fairfax, VA
Installer was prompt, courteous and efficient.
- A Customer - Ashburn, VA
My electrician Diego did a fabulous job of installing recess lights in my basement. He guided me with my decisions from the beginning to the end. Thanks.
- Patricia C., Alexandria, VA
The technician, Marbin Aguilar, was prompt, professional & knowledgeable! New exhaust fan works beautifully & he left our bathroom cleaner than when he started ??. Very pleased!!
- Thomas M. Rockville, MD
I wasn't able to rate your company through Home Advisor but wanted to express a job well done by Deybi today who masterfully got things done with honesty, great attitude, and punctuality. I would highly recommend Mr. Electric given so much detail that went into finishing my work order.
- Maria A.
Thank You for keeping me informed. Mr. Aguilar did a great job installing the vent fan. Please tell Marbin how happy we are with his work.
- Tom Macgregor
Another electrician had said my wobbly ceiling fans needed to be replaced because balancing probably wouldn't work. These guys took them apart and found the root of the problem, and my ceiling fans have stopped wobbling.
- Cody C., Rockville, MD
This wasn't the most ideal job for anyone to want to do. Came in on estimate, got the permit for me, got the county inspector there, etc. Took care of the whole thing! I have recommended them to another homeowner for permitting on electrical issues, and they were well-pleased too!
- Becky H., Leesburg, VA
I would like to take a moment and recognize the outstanding service provided today by Deybi Gutierrez. He was professional, courteous, and exceptional at his craft. Because of my experience today with Mr. Gutierrez and how he conducted himself I will continue to use your services and always recommend you to both my peers and co-workers.
- Eric D.
Mr. Aguilar arrived on time and surveyed the problem, and like magic fixed the difficult problem and cleaned up and went on his merry way. What a valuable employee you have working for you. I cannot praise him too highly! Nancy in your dispatch office was also very helpful giving me regular updates on Sunday afternoon and this morning as she tracked someone down. You have a great team. Rest assured I have kept your card and will recommend your company to friends.
- Leonardo Contardo
On time and friendly service. 5 stars.
- A Customer, Chantilly, VA
The reps contacted us right away and went out of their way to ensure the appointment was conveniently scheduled and confirmed.
- A Customer, Bowie, MD
I didn't know what to expect from Mr. Electric, but I'm happy to report that I was very pleased with Deybi and how well he explained the problem. Being that I'm clueless, he actually showed me the problem and what needed to be done to correct the issue. I was very pleased overall and will definitely use this company again if an issue arise.
- Velma J., Dumfries, VA
They were professional and knew what they were talking about.
- A Customer, Springfield, VA
Happy customer! Service technician, Remberto Ulloa, arrived at my home prior to the appointed scheduled time. I was very pleased about that! Remberto is a true professional and very knowledgeable about his craft. He answered all my questions, and at every juncture explained to me his findings. He also brought another issue to my attention that I was not aware. I have already recommended this business to several of my friends. I am a satisfied customer. Thanks, Mr. Electric!
- Monica Tebis
I needed to hire an electrician to install three switches for my ceiling fans and a GFCI outlet in a bathroom. After talking to three outside vendors and two vendors recommended by HomeAdvisor, I decided to hire Mr. Electric. The electrician, Mr. Diego Rojas, was very courteous and professional, and he kept me informed of all progress. Mr. Rojas was able to complete the job in a timely matter and left the work areas spotless! Mr. Rojas was also able to diagnose and fix a wiring problem from a previous electrician!! I was quite impressed with his knowledge and skill. Overall, the experience and service was outstanding, and I would highly recommend this service provider. GREAT JOB!!!!
- Edward L., Rockville, MD.
We recently had Mr. Electric come out to our residence to do some electrical work, and they were excellent. The technician who showed up was a true professional. Marbin Aguilar was courteous, on time, and worked diligently to solve all of our electrical challenges. My wife and I were impressed with Marbin and will be making sure that when we call Mr. Electric again that we request him.
- A. Sanchez
Mr. Electric came in a timely matter and gave me a price quote for outlet I thought was on the high end, and then he offered me a $50 coupon. I was happy with service, and I will use them again.
- Karen D., Bowie, MD.
Mr. Electric is honest and try to avoid charging you when possible.
- Tony E., Upper Marlboro, MD
The technician was nice, very professional and knowledgeable. He came on time, gave me the estimate and told me how long it was going to take to complete the job. I was very pleased with his work. I will use them again.
- Customer, Bethesda, MD.
The technician was very professional and on time. He completed the job and I am well pleased. I would hire Mr. Electric again.
- Customer, Fort Washington, MD.
They did a great job! I will use them on any other electrical problems I may have.
- Customer, Upper Marlboro, MD.
Mr Electric did the job for about 10% of the next lowest bid and did excellent work. Best customer service I've seen in a while!
- Customer, Laurel, MD.
Diego was professional, prompt, and qualified. - Dana W.
The technician Rumberto did a great job replacing a circuit breaker at our pool. When he arrived, he explained exactly what the problem was and did the repair in a timely manner. Seemed a little pricey, but I'm sure it is competitive with other electricians, and I certainly cannot fault their efficiency and friendliness. I would certainly use them again. -Charlotte Z.
Fantastic customer service and the guys that came out were very professional. I also have two young boys that were enamored by their large latter, and they indulged them, explaining what they were doing. Highly recommend! -Brooke K.
Excellent services. The technician was very knowledgeable and helpful. - Joyce M.
I called this morning 3/30/15 to have someone come out and replace a breaker and get estimates on future work needed. I was given an appointment for the 31st. An hour later I got a phone call from the dispatcher saying "We have someone in your area and we can be there in 20 mins., would you like someone today?" Oh Heck yea... Marbin, the Tech. came out right on time. He was polite & professional. He looked over the situation and agreed with me about the issues. He quoted the work to be done and explain everything. done super fast. BUT, He used my parts to put into the breaker. I was hoping for NEW parts. Now, this company is not the cheapest in the area. BUT, it is not the most expensive either. I was treated with respect by the dispatcher and the Tech and enjoyed the work done. I would recommend Marbin, my Tech, to everyone. And I don't throw out Recommendations lightly. --David S.
A GREAT EXPERIENCE!!! I have recently put in a new air conditioning system (LONG story). Needless to say i have been taxed a little mentally. The hvac people said i had an electrical problem because the new system wasn’t receiving power. SO i looked up this site for an electrician. Major brownie points to home advisor!! MY electrician from Mr. Electric was Marvin. He was amazing. Not only did he NOT find any electrical problem,-he did not create any-i do not know anything about electric -he could have easily changed something that did not need to be fixed. It is so refreshing to find such honesty! Because i didn’t have an electrical problem my unit was still only heating my house to 45 degrees when he left at 11 am. He called me about 5 pm to see if i had gotten in touch with hvac people because he was concerned that i had very little heat in the house! It is so nice to know this company has such upstanding employees!! I will definitely recommend this company to everyone i know!!!
- Charlene D.
This Company is so "on the ball" it's scary. No sooner did I hit the return key on my computer than I received a phone call from Nancy offering their service. She managed to get Zach over here within an hour and a half. Truly unbelievable! Zach is an excellent electrician and a real doll to boot. He was able to figure out all of the issues and get everything done within approximately a 2-hour timeframe. As an owner of a short-sale home which has been renovated several times in the past by non-professionals, I am so thankful for coming into contact with this company. Absolutely the best company I've dealt with to date in my efforts to bring this home up to standard. I will continue to use them for all electrical needs here.
- Frances M.
I highly recommend Mr. Electric. Marbin Aguilar provided excellent service and went above and beyond to make sure that the work was completed in a professional, punctual, and proper manner. I appreciated the respect shown for my home and the personable service. I will contact Mr. Electric again when I need an electrician in the future. Thank you!
- Anna D.