National Mom and Pop Business Owners Day is a celebration of small business around the United States. Small businesses are a vital part of the economy that offers superior customer service and likely a better product. Show your support for small businesses and their owners by visiting your favorite shop.
To celebrate National Mom and Pop Business Owners Day, we reached out to some of our franchise owners to get their input on what it’s like to own their own businesses.
What is the greatest challenge to owning your own business?
“I think there are two challenges we face. Marketing is the greatest challenge. There is a lot of money to be spent in getting your business to stand out above all others!” – Dana Philpot, Mr. Electric of Central Kentucky
“Finding the right people is the greatest challenge.” – Larry Ross, Mr. Electric of Greater Seattle
What is the greatest reward in owning your own business?
“We love owning our own business for the main fact of being able to employee local people (and keep them working smarter not harder) and also to give back to our local communities. We have flexibility to walk away for short periods of time and enjoy time with our children and friends. We also like mingling in town with owners of other companies and have met some awesome friends this way. Had we not owned our own company, we would never have been given the opportunity.” – Dana Philpot, Mr. Electric of Central Kentucky
“The opportunity to build a great company.” – Larry Ross, Mr. Electric of Greater Seattle
What sets your business apart from other businesses to the customer?
“We are very professional, clean, educated and do what we say we will from the first contact to the payment of service. We offer up front pricing so the customer still has control. Usually by presenting ourselves more professionally in that aspect, we gain a lot of customers and most are ‘life time Mr. Electric customers’!” – Dana Philpot, Mr. Electric of Central Kentucky
“That we really CARE!” – Larry Ross, Mr. Electric of Greater Seattle
What made you decide to open your own business rather than going to work for a corporate owned company?
“We bought our franchisee once we attended the initial visit based on the values of first and foremost Dina’s Dwyer-Owens. We liked the system for service work as we didn’t perform service work prior. We thought it would be extremely difficult to get going on the right foot without a name and a system!” – Dana Philpot, Mr. Electric of Central Kentucky
“Been there, done that…(both) Working AT the Dwyer Group was great; working with them and building my own business is even better!” – Larry Ross, Mr. Electric of Greater Seattle
If you were to offer advice to a young entrepreneur, what would you say?
“We should have made this important decision WAY before we actually did. We have enjoyed our run with Mr. Electric. We are firm believers in that, if you purchase a franchisee, do the steps, treat your employees and customers with love…it should be a great decision for them. There are so many great advantages to having a franchise with the people who are now our close friends, it’s just really difficult to explain that community. I do love talking with prospective franchisees. It seems the Sales Team really screened the individuals well before I discuss the business with them and most are just like us.... just wanting to better themselves with a great concept like Mr. Electric.” – Dana Philpot, Mr. Electric of Central Kentucky
“Learn something and share something from everyone you meet!” – Larry Ross, Mr. Electric of Greater Seattle